Customer Engagement Model
Centralised Macro Management through a Single Point of Contact
- Commercial, operational & contractual negotiation
- Global agreement to schedules and processes
- Quality control
- Management of exceptions & escalations
- System administration
Localised Micro Management
- Resource provision and controls
- Day to day interface with [Customer] in country
- Uploading asset data & reporting to central PMO
- Billing and credit control
- Building local credibility and rapport Contact